Netherlands Embassy in Kiev, Ukraine

Frequently Asked Questions (FAQ)

Overview

On this page you will find the answers to the most frequently asked questions. If your question is not featured in the list, do not hesitate to send us an email.

1. Where can I find information about doing business in Ukraine?

You can find such information on the website of the Embassy, as well as on the website of Netherlands Enterprise Agency (RVO). Finally, you can email the Economic Department of the Embassy at kie-ea@minbuza.nl to receive information about more specific questions.

2. How can I find business partners/agents in Ukraine?

There are several ways to find a business partner in Ukraine. A good start is the document “ Finding a business partner”, which has been prepared for the Embassy by a law company. 

Secondly, Netherlands Enterprise Agency offers support to Dutch companies that are trying to establish themselves abroad. They can provide companies with a Business Partner Scan. For more information, you can also send an email to Ukraine’s market advisor Niels Tigchelaar at niels.tigchelaar@rvo.nl

Thirdly, the Embassy is able to provide you with potential business leads and useful contact details. You can direct your questions with information about your product or service to kie-ea@minbuza.org.

3. How do I know if a company I’m doing business with is reliable?

It is advisable to do background research on your business partner in Ukraine. Some guidelines are offered in the document “ Know your Ukrainian partner”. Unfortunately, the Embassy cannot assist in doing a background check on individual companies. However, there are many firms in Ukraine that do provide such services, such as law firms and consultancy firms. Their services range from simple registration checks to full due-diligence reports. Please contact the Economic Department for a list of such companies.

4. I’m having problems with a Ukrainian company. Can the Embassy assist me?

Unfortunately, sometimes business relations derail. In such cases, the Embassy can assist in facilitating communication. In case of any disputes, try to find a common language to come to a solution together, before becoming involved in a legal case. A lawsuit in Ukraine takes a lot of time and effort.  Please also note that the Embassy cannot interfere in judicial procedures. If you are considering taking any legal steps, we advise you to contact a law firm in Ukraine, a non-exhaustive list of which is available with the Embassy at kie-ea@minbuza.nl. Furthermore, should a Dutch company encounter problems in a business relation with Ukrainian public institutions, the Embassy is ready to try to facilitate a rapid and fair solution to these problems.

You may find useful the document “ Know your Ukrainian partner”.

5. Where can I find information for a student assignment about Ukraine?

You will find the most essential information about Ukraine in this document. Please, use it is as a starting point to find information about the country profile, information about doing business, or information about transport and housing. Please, note that the Embassy does not have the capacity to help students individually with any questions.

6. Where can I find information about finding work in Ukraine?

There are several options to find work in Ukraine. It is best to search online for employment offers, or to place an ad yourself. For example, use the employment section of Kyiv Post. This website also keeps a list of recruitment agencies in Ukraine. Another such list might be found here. Finally, you might consider looking for job opportunities on the LinkedIn-group “ Friends of Holland and Ukraine”.

Please note that the Embassy does not keep track of job opportunities.

7. Where do I find information about customs services, import/export regulations, and tariffs in Ukraine?

Information about customs services and import regulation in Ukraine is listed at the page “ Doing business”. A list of customs brokers is available with the Economic Department. Information about documents and certification is also available through the website of Netherlands Enterprise Agency (in Dutch only). Please also take into account the requirements for certification when doing business with Ukraine.

8. What are the requirements for bringing personal belongings (pets) into Ukraine?

You will find information about bringing personal belongings into Ukraine in this document, which contains useful links, contact information, and information about customs service. For a list of customs brokers, please contact the Economic Department at kie-ea@minbuza.nl.

Information on travelling with your pets: http://oekraine.agroberichtenbuitenland.nl/kiev/travelling-with-your-pets/

9. Do you have a list of Dutch companies in Ukraine?

You can find this information in hte on-line platform for the Dutch business in Ukraine www.orange-directory.com.ua or direct your request to kie-ea@minbuza.nl (non-agricultural contacts or kie-lnv@minbuza.nl (agricultural contacts).

10. Which support programs does the Netherlands’ government offer for Ukraine?

You will find all Dutch governmental support programs for Ukraine on this page. As the information is directed towards Dutch companies, it is unfortunately not available in English. More information can also be found on the website of Netherlands Enterprise Agency and Answers for Business.

11. How do I limit financial risks when exporting to Ukraine?

There are several ways to mitigate the risk of non-payment, such as prepayment (this method offers the supplier the most security, however, delivery of the goods should be done within ninety days after the payment has been made), a Letter of credit (L / C), or Cash against documents (CAD). It is also good to know that Atradius Dutch State Business offers entrepreneurs export credit insurances on behalf of the Dutch State.

Please note that it is difficult to get an idea of the solvency of a company in Ukraine. Therefore, it is advisable to hire a local consultancy or law firm to investigate the credit position of a company.

This information is also available on the website of Atradius.     

12. How should I deal with CSR in Ukraine?

The Netherlands is supporting Dutch businesses to take responsibility for the impact of its activities on people and the environment as part of the OECD Guidelines. We therefore would like to highlight the option for companies to use the CSR Risk Check. The CSR Risk Check is aimed at entrepreneurs who purchase internationally produced products, export products or produce abroad. After taking this (short) test/check, you will know which international CSR risks your trade activities carry, and what you can do to limit these risks. Here you can find the CSR Risk Check.

13. How can I participate in Public Tenders in Ukraine?

The Ukrainian public procurement market makes an important part of the emerging economy of Ukraine. Many foreign players are already active in this market. In light of the EU-Ukraine Association Agreement, there could be even more opportunities for foreign companies to offer their competence, goods and services in Ukraine.

A good start to learn where to begin and how to proceed offers the document “Public Procurement Roadmap - Ukraine”, which has been prepared for the Embassy by a law company.